FAQs

WHERE IS CARLY & CASS LOCATED?

We are founded our business in 2016 in Fort MIll, SC. We have recently moved to Sylva, NC where we will be opening our own store in downtown Sylva! You can also shop us in 3 retail locations in the Carolinas (close to Charlotte) inside these vendor marketplaces:

The Sleepy Poet (6424 South Blvd., Charlotte, NC)
Shoppes at River’s Edge (951 Celriver Rd. Rock Hill, SC)
The Southern Lion (11033 Carolina Pl Pkwy, Inside the Carolina Place Mall, Pineville, NC)


CREATING CUSTOM ORDERS?

We usually provide a draft mock-up for your review and approval within 24-48 hours from the time of your order. Please check your messages often to allow the design and approval process to go quickly. If we don't hear back from you, we can't make your item which can delay the delivery time.

HOW DO I KNOW IF MY CLOTHES WILL FIT?

Sizing for our apparel items can be found in each of our listings and under the quick links at the bottom of our site. Our retail boutique clothing will vary based on the product, so please message us for specific measurements! We do not allow returns or exchanges on any items purchased on our website so please read and review the sizing charts carefully. If you have any questions about sizing please message us!